How to place an order?

To place an order on the website once you found the item you want to purchase, type in your desired quantity and then click "Order Now" on the product detail page. This button will take you to Shopping Basket where you will be able to review all the items you've added along with quantities, prices and subtotals.

There are different ways to find a memory upgrade on memorystock.com:

1. Using the navigation links. Clicking on a link will take you to a specific system page, find your specific system and find your memory upgrade.

2. Use the Memory Configurator to find your memory upgrade. Or search by entering your System Model in the Memory Configurator Search found on our homepage.

3. Search for a specific memory module.

Payment information and secure ordering process

* You can place your order online using your credit card.

For orders from United States Memorystock welcomes VISA, MasterCard, Discover and American Express. Non US Card Issuing Bank and Debit Cards are not accepted and will be rejected.

* All countries other than United States we accept American Express and PayPal. PayPal is the authorized payment processor for MemoryStock.com. If you?re familiar with PayPal, it might be an easier way of transferring the money to our account. There will be no extra service charge. PayPal accepts all major credit cards including Visa, MasterCard, American Express and Discover and can also access funds from your bank account. Opening a PayPal account is free. Personal accounts can send and receive money for free.

After you complete an order checkout we will redirect you to the PayPal payment page. When you sign up for a PayPal account, you will need to add a funding source for your payments. For immediate payments, you?ll need to add a credit or debit card. If you do not have a credit card, you will have to use a checking account to make your payment through PayPal. In order to do that, you will need to register with PayPal first and then "add" your checking account to PayPal. Any major currency is accepted (U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Japanese Yen). You must complete all registration requirements before you will be able to make a payment.

PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, we won?t receive sensitive financial information like your credit card or bank account number.

* Your credit card is charged only when your package is shipped.

Pricing & Currency

Prices on the website are default to US currency. All payments are in US Dollars except for Canadian customers. In the shopping cart Canadian customers can see the corresponding prices in Canadian dollars. The shopping cart automatically converts the US Dollars to CA Dollars using the current exchange rate. So as the exchange rate varies, so will the Canadian prices. When you place an order, the price that you ordered at is recorded in the system. If the price goes up the next day, you will still be charged the price that you ordered at.

* We accept purchase orders. Click here for instructions on how to submit a purchase order

* We also accept money orders and personal checks. Moneyorder or check can be mailed to : MemoryStock.com 7746 Lorraine Ave # 207, Stockton CA 95210. Made to MemoryStock.com. Our Fed Tax ID # : 47-2573383

Memorystock EIN: 47-2573383

A bank transfer fee of $10 should be added separately to the order total. Please email a copy of your wire transfer details to us, as soon as you wire your payments.

We have advanced credit card fraud detection processes in place, and actively investigate and prosecute fully every instance of credit card fraud. We DO NOT store customer's credit card information on our servers, we use the credit card information entered while ordering a product just to process the order and do not store the credit card information.

Your credit card purchases are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet.

Terms & Conditions For Sales of Products and Parts

1. All memory ordered with the GM part number do not qualify for a refund but only store credit. Please use our Memory Configurator for selecting the right memory for your system.

1. All prices are subjected to change without prior notice.

2. We reserve the right to correct typographical and printing errors.

3. We reserve the right to correct prices or calculation errors

We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order.

We list some examples below.

(a) Payment cannot be cleared through the payment card details provided and requests for further information or contact provide no response within a reasonable time frame for the order concerned. We presume our messages are not received or are being ignored.

(b) Insufficient delivery address details are provided, where we consider the order will not be delivered, through lack of information and we have received no reply to our request for further information.

(d) Insufficient customer details or details for the person paying for the order.

(e) Impossible or incorrect delivery date requested, where other details seem insufficient. No customer reply to query.

(f) Urgent order for immediate dispatch where details are incorrect or badly entered with no repsonse from customer.

(g) It is our opinion, from assessing the order details, that the order may be fraudulent or erroneous.

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise. We reserve the right to cancel and we will not accept any complaint from any customer, immediately or at a later date, where we do not feel comfortable to proceed with the order for the above reasons.

We reserve the right, under certain circumstances, whether to fully explain our reasons for cancellation.

ORDER CANCELLATION > CANCELLING A CONFIRMED ORDER

We reserve the right to cancel an order, or consider the order completed, under certain circumstances.

We further reserve the right not to fully or partly refund the customer where non delivery or incorrect delivery has resulted from circumstances totally out of our control. The decision to refund will relate to circumstances and costs incurred.

Here we provide a few examples of typical problems. This list does not cover all possible situations.

(a) Where every effort has been made to make the delivery to an address given, which proves, in our opinion or that of our delivery agent, to be incorrect or non existent.

(b) We find that after reasonable attempts to make the delivery by our delivery drivers, the recipient will not accept the order, refuses to accept the order, or is obviously, deliberately and constantly unavailable to accept the order, which has been ordered by our customer.

(c) Delivery is correctly made, to an incorrect address, as supplied by our customer and the goods are accepted at that address.

(d) A delivery is made, for the correct order, to the correct delivery address on the correct day but it is accepted by another person who fails to give it to the intended recipient.

Privacy Policy & Confidentiality Agreement

All customer information and correspondence is regarded as strictly confidential as we protect and support the customer privacy rights. We will not sell, share, rent, or otherwise release any confidential customer information to any unauthorized third party under any circumstance. Specifically noted, we assure that our stored customer emails are safe and we do not use your personal information for any other purpose; we never sell it to any third party; and, we never share it with any third party.

We DO NOT store customer's credit card information on our servers, we use the credit card information entered while ordering a product just to process the order and do not store the credit card information.

Sales Tax

Sales tax of 9% is charged only for customers in California state. If we are shipping to California and you are tax exempt, please email your tax exempt information to [email protected]. If you are a sales tax-exempt, be sure to check the 'I am tax-exempt' box when you enter your billing information and shipping information while checkout.

Tax-exemption is also applicable to Government and Non-Profit Organizations, please email your Tax-Exempt information to [email protected] after you place your order.

If you are a California Reseller, please download this Resale Certificate and email it back to us along with your resale license to [email protected].

Shipping Policy, Shipping Rates and International Shipping Policy

Please read the shipping page for shipping policies, rates and FAQs

Store Credit

Only orders using our Memory Configurator will qualify for a refund. Orders that are made without using our Memory Configurator will NOT be qualified for a refund and will be entitled for a store credit.

Part Numbers starting with 'GM-' are generic memory, and do not qualify for a refund and only store credit will be issued for these orders.

Return Policy

Replacement:

If you believe that the memory you received is defective or have compatibility issues, you must first send an online RMA request to obtain a RMA number. If you need any help, you may also contact our support team via email at [email protected] or via chat support. Our support team will guide you through the warranty claim process. Upon receiving a valid warranty claim, MemoryStock will replace the defective memory with an equivalent or better product.

Refunds:

You have up to 30 days to return your parts (only ordered using our Memory Configurator) for full refund less shipping.

Shipping and insured charges are non-refundable. Any returned product must arrive in good condition at our facility. Returns will not be accepted if memory was damaged due to wrong installation procedures.

Orders above $300 are returnable for store credit only and no refund.

If you believe that the memory you received is defective or have compatibility issues, please send an online RMA request to obtain a RMA number.

RMA shipments received must have the RMA number clearly visible on outside of the package and include copy of the original order invoice.

Ship the item(s) to:

MemoryStock.com
7746 Lorraine Ave # 207, Stockton CA 95210, USA

We always recommend you to use our Memory Configurator or check your computer manual before you place an order to reduce compatibility issue. If you are not sure what to buy please Contact MemoryStock Customer Support.

Use the Return Merchandise Authorization (RMA) Form  to return memory for exchange or refund

RMA DEPARTMENT

Contact MemoryStock RMA Department