1. Warranty Information:

1.1 Lifetime Warranty:

All SDRAM, DDR, DDR2, DDR3, DDR4, and DDR5 memory products sold by MemoryStock come with a lifetime warranty, effective from the date of purchase. This warranty covers any defects, ensuring the memory's proper functioning for its entire lifespan.

1.2 Rambus Memory Warranty:

Rambus memory products sold by MemoryStock are covered by a 1-year warranty, starting from the date of purchase. This warranty covers any defects, ensuring the memory's proper functioning for one year.

1.3 Rare and Refurbished Parts:

Rare and hard-to-find parts, such as older RAMBUS, SDRAM, 256MB, and 512MB DDR PC2100 memory, are sometimes company refurbished. These parts come with a 1-year warranty, starting from the date of purchase. This warranty covers any defects.

All memory ordered using our Memory Configurator is guaranteed to work.

2. Warranty Claims:

2.1 Procedure:

If you believe that the memory you received is defective or have compatibility issues, you must first send an online RMA request to obtain a RMA number. If you need any help, you may also contact our support team via email at [email protected] or via chat support. Our support team will guide you through the warranty claim process.

2.2 Resolution:

Upon receiving a valid warranty claim, MemoryStock will replace the defective memory with an equivalent or better product.

3. Replacement and Refunds:

3.1 Replacement:

If you are unhappy for some reason, Please do not leave any negative feedback without contacting us first. We always do our best to make every customer happy. Please contact our returns department to obtain a Return Merchandise Authorization Number (RMA).

3.2 Refunds:

You have up to 30 days to return your parts (only ordered using our Memory Configurator) for full refund less shipping.

Shipping and insured charges are non-refundable. Any returned product must arrive in good condition at our facility. Returns will not be accepted if memory was damaged due to wrong installation procedures. Read our Return Policy

4. Terms and Conditions:

4.1 Pricing and Availability:

Product prices and availability are subject to change without notice. MemoryStock reserves the right to modify or discontinue any product at any time.

4.2 Product Use:

Customers are responsible for ensuring that the memory products are compatible with their systems. Use the Memory Configurator to find compatible memory upgrade, or search by entering your System Model in the Memory Configurator Search found on our homepage. All memory ordered using our Memory Configurator is guaranteed to work

4.3 Data Backup:

Before installing or replacing memory products, it is strongly recommended to back up all data. MemoryStock is not responsible for data loss.

4.4 Order Cancellation

We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given.

We list some examples below.

(a) Payment cannot be cleared through the payment card details provided and requests for further information or contact provide no response within a reasonable time frame for the order concerned. We presume our messages are not received or are being ignored.

(b) Insufficient delivery address details are provided, where we consider the order will not be delivered, through lack of information and we have received no reply to our request for further information.

(d) Insufficient customer details or details for the person paying for the order.

(e) Impossible or incorrect delivery date requested, where other details seem insufficient. No customer reply to query.

(f) Urgent order for immediate dispatch where details are incorrect or badly entered with no repsonse from customer.

(g) It is our opinion, from assessing the order details, that the order may be fraudulent or erroneous.

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise. We reserve the right to cancel and we will not accept any complaint from any customer, immediately or at a later date, where we do not feel comfortable to proceed with the order for the above reasons.

We reserve the right to cancel an order, or consider the order completed, under certain circumstances.

We further reserve the right not to fully or partly refund the customer where non delivery or incorrect delivery has resulted from circumstances totally out of our control. The decision to refund will relate to circumstances and costs incurred.

Here we provide a few examples of typical problems. This list does not cover all possible situations.

(a) Where every effort has been made to make the delivery to an address given, which proves, in our opinion or that of our delivery agent, to be incorrect or non existent.

(b) We find that after reasonable attempts to make the delivery by our delivery drivers, the recipient will not accept the order, refuses to accept the order, or is obviously, deliberately and constantly unavailable to accept the order, which has been ordered by our customer.

(c) Delivery is correctly made, to an incorrect address, as supplied by our customer and the goods are accepted at that address.

(d) A delivery is made, for the correct order, to the correct delivery address on the correct day but it is accepted by another person who fails to give it to the intended recipient.

Shipping Policy

Return Policy